Crisis intervention trainings address core components such as recognizing signs of crisis, conducting rapid risk assessments, de-escalation techniques, trauma-informed communication, and safety planning. Combining theory with hands-on practice, our certified facilitators prepare participants to stabilize situations, reduce immediate harm, and connect individuals to appropriate ongoing support. Trainings include standardized trainings for national certification as well as workshops with customized content.
Available Trainings and Workshops:
Mental Health First Aid
Posted:
Modules: Adult | Youth | Public Safety | Older Adults | Veterans | Higher Education
Duration: 8 hours
Description of Course:
Just as CPR helps you to assist an individual having a heart attack — even if you have no clinical training — Mental Health First Aid helps you to assist someone experiencing a mental health-related crisis. In the Mental Health First Aid Course, you will learn risk factors and warning signs for mental health and addiction concerns, strategies for how to help someone in both crisis and non-crisis situations, and where to turn for help. You will learn how to apply the Mental Health First Aid action plan in a variety of situations, including when someone is experiencing:
- Panic attacks
- Suicidal thoughts or behavior
- Non-suicidal self-injury
- Acute psychosis (e.g., hallucination or delusions)
- Overdose or withdrawal from alcohol or drug use
- Reaction to a traumatic event
Mental Health Overview
Posted:
Duration: Variable, with a minimum of 1.0 hour
Description of Course:
Customized workshop designed to meet the needs of participants. Sample topics:
Course Objectives:
- Anger Management
- Motivational Interviewing
- Personality Disorders
- PTSD
- Verbal De-escalation
- Wellness
QPR Suicide Prevention
Posted:
QPR stands for Question, Persuade, Refer and is the CPR of mental health.
Duration: Variable, with a minimum of 1.0 hour
Description of Course:
Suicide prevention course that teaches participants how to help someone who may be considering suicide.
Course Objectives:
- Refer a suicidal person to the appropriate resources.
- Recognize the common causes, risk factors and warning signs of suicide.
- Understand the common myths and facts surrounding suicidal behavior.
- Question a person about suicide.
- Persuade a suicidal person to get help.
Conflict De-Escalation and Negotiations
Posted:
Duration: Variable, with a minimum of 1.0 hour
Description of Course:
Participants will explore the sources and nature of conflict, and complete various exercises designed to identify their individual conflict management styles and increase their repertoire of conflict management strategies.
Course Objectives:
- Define conflict.
- Understand the nature and sources of conflict.
- Identify their individual conflict management styles.
- Identify personal conflict situations they find stressful.
- Discover and practice alternative approaches for preventing or managing conflict.
- Explore the potential of affirmation as a conflict management skill.
- Increase their repertoire of affirming behaviors related to conflict management.
We can tailor training to fit the needs of your group or organization. Crisis Intervention and Prevention training may include:
- safeTALK Suicide Prevention
- ASIST Suicide Intervention
- Crisis Intervention (CIT) for law enforcement
- Crisis Communication
For details on Crisis Intervention and Prevention training, contact Gia Washington at gwashington@sertomastar.org or 708-748-1951 X418
For training details, recommendations, or to request a training, contact Gia Washington at gwashington@sertomastar.org or 708-748-1951 X418.
