Conflict
De-Escalation and Negotiations
Duration: Variable, with a minimum of 1.0 hour
Description of Course:
Participants will explore the sources and nature of conflict, and complete various exercises designed to identify their individual conflict management styles and increase their repertoire of conflict management strategies.
Course Objectives:
- Define conflict.
- Understand the nature and sources of conflict.
- Identify their individual conflict management styles.
- Identify personal conflict situations they find stressful.
- Discover and practice alternative approaches for preventing or managing conflict.
- Explore the potential of affirmation as a conflict management skill.
- Increase their repertoire of affirming behaviors related to conflict management.