Participants will explore what it means to be a culturally competent practitioner when interacting with individuals and families receiving services, as well as peers who are providing such services. Core practitioner competencies will be defined and introduced by providing a brief overview of their contribution to increasing one’s abilities as a culturally competent practitioner.

Hearing Voices
Duration: Variable, 1.0 to 3.0 hours
Description of Course:
An experiential workshop that provides a unique opportunity for participants to learn about auditory hallucinations, through a simulation in which they hear voices while progressing through simple daily experiences. The workshop also provides an overview of mental and medical illnesses that cause hallucinations, with specific emphasis given to schizophrenia, as it is currently considered the mental illness in which hearing voices is most prevalent.
Course Objectives:
- Develop a better understanding of voice hearers.
- Identify medical conditions associated with hearing voices.
- Identify mental illnesses associated with hearing voices.
- Dispel myths about schizophrenia.
- Understand current research and diagnostic criteria related to schizophrenia.
- Identify the signs and symptoms of schizophrenia

Stress Management
Duration: Variable, with a minimum of 1.0 hour
Description of Course:
In this interactive workshop, participants explore the nature, symptoms and effects of stress, along with various approaches to managing stress.
Course Objectives:
- Understand the nature of stress along with the concepts of “good stress” vs. “bad stress.”
- Understand the connection between how stress is triggered and natural responses to stress.
- Explore one’s current accumulation of life stressors and their potential impact on stress-induced health problems.
- Understand common physical, emotional, behavioral and cognitive symptoms of stress.
- Understand the long-term effects of stress.
- Explore various stress management techniques and how they relate to the fight, flight and frozen responses to stress.

Mindfulness
Duration: Variable, with a minimum of 1.0 hour
Description of Course:
In this interactive workshop, an overview of mindfulness and its positive effects will be provided along with instruction and practice of a variety of easy and accessible mindfulness-based stress-reduction techniques.
Course Objectives:
- Describe mindfulness.
- Understand the positive effects of mindfulness.
- Utilize and/or explain one or more simple mindfulness-based stress-reduction practices for purposes of self-care and/or helping others to experience such practices.

Compassion Fatigue
Duration: Variable, with a minimum of 1.0 hour
Description of Course:
Participants explore the features, symptoms, and risk factors of compassion fatigue, along with self-awareness exercises and self-care strategies as key components for prevention.
Course Objectives:
- Define compassion fatigue.
- Understand the difference between compassion satisfaction and compassion fatigue.
- Understand the difference between burnout and secondary trauma as features of compassion fatigue.
- Identify symptoms and risk factors of compassion fatigue.
- Utilize various self-awareness exercises to identify one’s risk of developing compassion fatigue.
- Identify and understand how to apply the ABC’s of preventing compassion fatigue (awareness, balance, connections) and key components of self-care (physical, psychological, behavioral).

Mental Health Overview
Duration: Variable, with a minimum of 1.0 hour
Description of Course:
Customized workshop designed to meet the needs of participants. Sample topics:
Course Objectives:
- Anger Management
- Motivational Interviewing
- Personality Disorders
- PTSD
- Verbal De-escalation
- Wellness

Conflict
De-Escalation and Negotiations
Duration: Variable, with a minimum of 1.0 hour
Description of Course:
Participants will explore the sources and nature of conflict, and complete various exercises designed to identify their individual conflict management styles and increase their repertoire of conflict management strategies.
Course Objectives:
- Define conflict.
- Understand the nature and sources of conflict.
- Identify their individual conflict management styles.
- Identify personal conflict situations they find stressful.
- Discover and practice alternative approaches for preventing or managing conflict.
- Explore the potential of affirmation as a conflict management skill.
- Increase their repertoire of affirming behaviors related to conflict management.

QPR Suicide Prevention
QPR stands for Question, Persuade, Refer and is the CPR of mental health.
Duration: Variable, with a minimum of 1.0 hour
Description of Course:
Suicide prevention course that teaches participants how to help someone who may be considering suicide.
Course Objectives:
- Refer a suicidal person to the appropriate resources.
- Recognize the common causes, risk factors and warning signs of suicide.
- Understand the common myths and facts surrounding suicidal behavior.
- Question a person about suicide.
- Persuade a suicidal person to get help.
Mental Health
First Aid
Modules: Adult | Youth | Public Safety | Older Adults | Veterans | Higher Education
Duration: 8 hours
Description of Course:
Just as CPR helps you to assist an individual having a heart attack — even if you have no clinical training — Mental Health First Aid helps you to assist someone experiencing a mental health-related crisis. In the Mental Health First Aid Course, you will learn risk factors and warning signs for mental health and addiction concerns, strategies for how to help someone in both crisis and non-crisis situations, and where to turn for help. You will learn how to apply the Mental Health First Aid action plan in a variety of situations, including when someone is experiencing:
- Panic attacks
- Suicidal thoughts or behavior
- Non-suicidal self-injury
- Acute psychosis (e.g., hallucination or delusions)
- Overdose or withdrawal from alcohol or drug use